1. General Policy

This policy applies to all bookings made with DKL Africa Holdings and its associated brands.

By confirming a booking, the customer agrees to this policy.

2. Cancellation Policy

Car Rentals

• More than 48 hours before pickup → 100% refund
• Between 24–48 hours before pickup → 50% refund
• Less than 24 hours before pickup → No refund

Tours, Experiences & Chauffeur Services

• More than 72 hours before scheduled service → 100% refund
• Between 24–72 hours → 50% refund
• Less than 24 hours → No refund

3. No-Show Policy

Failure to appear at the agreed time and location without prior notice will be treated as a no-show, and no refund will be issued.

4. Refund Processing

• Refunds will be processed within 7–14 business days
• Refunds will be made using the original payment method
• Transaction fees and bank charges may be deducted where applicable

5. Cancellations by DKL

If DKL cancels a booking due to:

• Mechanical issues
• Weather conditions
• Safety concerns

Customers will be offered:

• A full refund, OR
• An alternative date/service

6. Amendments

• Changes to bookings are subject to availability
• Additional charges may apply where applicable

7. Force Majeure

DKL shall not be held liable for cancellations due to events beyond its control, including but not limited to:

• Natural disasters
• Government restrictions
• Strikes or civil unrest

8. Contact for Refund Requests

📧 info@dklafrica.com
📞 +264 83 334 3300