1. Introduction

These Terms and Conditions govern your access to and use of our website and services. By accessing our website or making a booking, you agree to be bound by these Terms.

2. Services

DKL Africa Holdings provides services including, but not limited to:

• Car rental services
• Chauffeur and executive transport services
• Guided tours and tourism experiences
• Business consulting services

All services are subject to availability and confirmation.

3. Bookings and Payments

• All prices are quoted in Namibian Dollars (NAD)
• A booking is only confirmed once payment (full or deposit) has been received
• Payments are processed via secure, approved payment systems
• DKL reserves the right to decline or cancel any booking at its discretion

4. Acceptance of Terms

By completing a booking, you confirm that you have read, understood, and accepted:

• These Terms and Conditions
• The Refund and Cancellation Policy

5. Customer Obligations

Customers agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Follow all safety instructions provided by DKL staff

6. Vehicle Rental Conditions

For car rental services:

• A valid driver’s license is required
• The driver must meet minimum age and legal requirements
• The renter is responsible for:
  • Any traffic violations
  • Damages resulting from negligence or misuse
• Vehicles must be returned in agreed condition and time

7. Liability Disclaimer

To the fullest extent permitted by law, DKL shall not be liable for:

• Loss, theft, or damage of personal belongings
• Delays caused by weather, traffic, or unforeseen circumstances
• Any indirect or consequential damages

8. Insurance

Vehicles are insured under company policies. However:

• An excess amount may apply in the event of damage
• Customers may be held liable for damages not covered by insurance

9. Service Interruptions

DKL reserves the right to modify or cancel services due to:

• Safety concerns
• Mechanical issues
• Weather conditions

Customers will be offered a refund or rescheduling where applicable.

10. Intellectual Property

All website content, branding, logos, and materials remain the property of DKL Africa Holdings and may not be used without written consent.

11. Privacy

All personal data is handled in accordance with our Privacy Policy.

12. Amendments

DKL reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Namibia.

14. Contact Information

📧 info@dklafrica.com
📞 +264 83 334 3300